Is Corresso a Help Scout alternative?

For a small team answering customer email, yes. Both are shared inboxes. Help Scout charges per user and adds chat, a help center and an AI that can answer on its own; Corresso charges one price for the whole team and drafts every reply for a person to send.

Does Help Scout have AI drafts?

Yes, on its Plus and Pro plans. On Standard they are not included. Corresso drafts every incoming email on its one plan.

For one or two people, Help Scout: its Free plan covers up to 5 users with one inbox, and Standard is $25 per user a month with annual billing. Corresso is $75 a month for any team size, so it costs less than Help Scout Plus from four people up.

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Corresso vs Help Scout

Help Scout is a shared inbox with chat and a help center, priced per user. Corresso is a shared inbox that drafts every reply, priced once for the whole team. Here is where each one fits.

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Updated 19 October 2026

Pricing

Standard is $25 per user a month, Plus $45 and Pro $75, as shown with annual billing.
Unlimited AI Drafts are part of Plus and Pro, not Standard.
AI Answers, which resolves requests without a person, costs $0.75 per resolution.
A Free plan covers 5 users, 1 inbox and 1 Docs site.

Corresso is $75 a month for the whole team, with 433 conversations included and $0.20 for each one past that. Adding a teammate costs nothing.

AI

Help Scout: AI Drafts on Plus and Pro; AI Answers resolves on its own at $0.75 per resolution.

Corresso: drafts every reply from the documents your team approved, cites each fact, checks the draft with rules in code, and never sends: a person always presses Send.

Shopify

Help Scout: Help Scout's Shopify integration shows a customer's orders in the sidebar.

Corresso: shows orders beside the email too, sent by your store's own order webhooks, read-only, and lets a person copy an order number or tracking link into the draft with one click. The AI never sees the order. Corresso for Shopify stores.

Choose Help Scout if

you're one or two people and the Free plan covers you;
you want live chat and a public help center alongside email;
you want an AI that answers some customers without a person.

Choose Corresso if

you want a draft waiting on every email, not only when someone asks for one;
your team is growing and you'd rather not pay per person;
you want every reply checked by a person before it goes.

Questions people ask

Is Corresso a Help Scout alternative?: For a small team answering customer email, yes. Both are shared inboxes. Help Scout charges per user and adds chat, a help center and an AI that can answer on its own; Corresso charges one price for the whole team and drafts every reply for a person to send.
Does Help Scout have AI drafts?: Yes, on its Plus and Pro plans. On Standard they are not included. Corresso drafts every incoming email on its one plan.
Which is cheaper?: For one or two people, Help Scout: its Free plan covers up to 5 users with one inbox, and Standard is $25 per user a month with annual billing. Corresso is $75 a month for any team size, so it costs less than Help Scout Plus from four people up.

Let the next email arrive with its first draft done.

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