Is Corresso a Gorgias alternative?

For email, yes. Corresso is a shared inbox that drafts every reply to customer email for a person to send, at one price for the whole team. It doesn't do chat, social or voice, and its AI never resolves a conversation on its own, so if you need those, Gorgias is the better fit.

Is Corresso cheaper than Gorgias?

It depends on your volume. Corresso is $75 a month whatever your team size, with 433 conversations included and $0.20 for each one past that, up to a limit you set. Gorgias Starter is $40 a month for 50 tickets, so a store with very little email pays less there; past a few hundred tickets a month, plus AI Agent's per-interaction fees, Corresso usually costs less.

Can I move from Gorgias to Corresso?

Yes. Corresso works from your support address: forward it to Corresso and replies go out from the same address. Your mail history stays where it is.

Compare

Corresso vs Gorgias

Gorgias is a full helpdesk for ecommerce, priced per ticket, with an AI Agent that resolves conversations on its own. Corresso does email only, at one price for the whole team, and a person sends every reply. Here is where each one fits.

Start free trial

14 days free, then $75 a month. Cancel before the trial ends and you pay nothing.

Updated 19 October 2026

The difference in one line

Gorgias' AI Agent is built to answer customers by itself — Gorgias describes it as resolving questions and automating returns and order tracking "without a human in the loop". Corresso is built so that can't happen: it drafts, and a person sends.

Pricing

Gorgias charges by the ticket, in monthly bundles, with AI Agent billed per automated interaction:

Starter is $40 a month and includes 50 tickets; past that each ticket costs $0.40.
Basic is $77 a month billed annually ($924 a year), shown against $90 without the annual discount, and includes 300 tickets.
Pro is $471 a month billed annually, shown against $550 without the annual discount, and includes 2,000 tickets.
Starter includes 3 user seats; the other plans include 500.
AI Agent is charged per automated interaction: the plan comparison lists $0.85 to $1.00, and the plan cards $1.50 past each plan's included interactions.

Corresso is $75 a month for the whole team, with unlimited emails and teammates and 433 conversations a month included, then $0.20 for each one past that, up to a limit you set. More drafts in the same conversation cost nothing.

AI

Gorgias: AI Agent answers and resolves conversations on its own, charged per automated interaction.

Corresso: drafts a reply to every email from documents your team approved, with each fact citing its source. Rules in code hold any draft that promises a refund nothing approved, claims an order detail the AI wrote itself, or links somewhere you haven't approved. A person reads it and presses Send.

Shopify

Gorgias: Gorgias lists 19 native Shopify actions, including cancellations, discount codes and order creation.

Corresso: shows the customer's orders beside the email, sent by your store's own order webhooks, read-only. It can't refund, cancel or edit anything; those stay in your Shopify admin. A person copies an order number or tracking link into the reply with one click. Corresso for Shopify stores.

Choose Gorgias if

you want chat, Instagram, Facebook and email in one inbox;
you want AI to resolve routine questions without a person;
you want to refund, cancel or edit orders without leaving the helpdesk.

Choose Corresso if

most of your support is email;
you want every reply checked by a person before it goes;
you'd rather pay one price for the whole team, by conversation, than count tickets and AI interactions.

Questions people ask

Is Corresso a Gorgias alternative?: For email, yes. Corresso is a shared inbox that drafts every reply to customer email for a person to send, at one price for the whole team. It doesn't do chat, social or voice, and its AI never resolves a conversation on its own, so if you need those, Gorgias is the better fit.
Is Corresso cheaper than Gorgias?: It depends on your volume. Corresso is $75 a month whatever your team size, with 433 conversations included and $0.20 for each one past that, up to a limit you set. Gorgias Starter is $40 a month for 50 tickets, so a store with very little email pays less there; past a few hundred tickets a month, plus AI Agent's per-interaction fees, Corresso usually costs less.
Can I move from Gorgias to Corresso?: Yes. Corresso works from your support address: forward it to Corresso and replies go out from the same address. Your mail history stays where it is.

Let the next email arrive with its first draft done.

Forward your support address today. 14 days free, then $75 a month. Cancel before day 15 and you pay nothing.

Start free trial