What is a cheaper alternative to Gorgias for a small Shopify store?

If you answer mainly email, Corresso is $75 a month for the whole team, with 433 conversations included and $0.20 for each one past that. Gorgias Basic is $77 a month billed annually ($90 without the annual discount) for 300 tickets, plus fees for AI Agent's automated interactions. If you need chat, social and an AI that resolves conversations on its own, Gorgias does more.

Which helpdesk doesn't charge per seat?

Corresso charges one price for the whole team ($75 a month, 433 conversations included). Gorgias charges by ticket rather than by seat. Help Scout and Zendesk charge per user or per agent.

Which of these lets AI answer customers without a person?

Gorgias AI Agent, Help Scout AI Answers and Zendesk's AI agents can all resolve conversations without a person. Corresso can't, by design: it drafts every reply and a person sends it.

Compare

Gorgias, Help Scout, Zendesk or Corresso: which fits a small Shopify store?

Four ways to answer customer email, side by side: how each one charges, what its AI is allowed to do, and who each one is built for. Every fact about another product is from its own pricing or help page.

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Updated 19 October 2026

The short answer

Mostly email, a small team, and you want a person behind every reply: Corresso.
Chat, social and email together, and AI that resolves conversations on its own: Gorgias.
Email and chat with a help center, priced per person, with a free plan to start: Help Scout.
A larger team that needs many channels, routing and reporting: Zendesk.

Corresso, Gorgias, Help Scout and Zendesk compared
	Corresso	Gorgias	Help Scout	Zendesk
How it charges	One price for the whole team, then per conversation past 433	Per ticket, in monthly bundles	Per user, per month	Per agent, per month
Price	$75 a month, any team size, 433 conversations included, then $0.20 each	Starter is $40 a month and includes 50 tickets; past that each ticket costs $0.40. Basic is $77 a month billed annually ($924 a year), shown against $90 without the annual discount, and includes 300 tickets.	Standard is $25 per user a month, Plus $45 and Pro $75, as shown with annual billing.	Support Team is $19 per agent a month paid yearly; Suite Team $55 and Suite Professional $115.
What the AI does	Drafts every reply from approved documents; never sends	AI Agent answers and resolves conversations on its own, charged per automated interaction	AI Drafts on Plus and Pro; AI Answers resolves on its own at $0.75 per resolution	AI agents in every plan, priced on the outcomes they deliver
Shopify	Shows orders live, read-only; a person copies order facts into the reply	Deep: shows orders and takes actions in Shopify, such as cancellations and discount codes	Shows Shopify orders in the conversation sidebar	Shopify app shows orders, and can refund and cancel from a ticket
Channels	Email	Email, chat, social and a help center; voice and SMS as add-ons	Email, live chat, SMS, WhatsApp, Instagram and Messenger (Standard and up), and a knowledge base	Support plans start with email; Suite plans add messaging, live chat, a help center and voice
Best for	Small stores answering email, who want every reply drafted and sent by a person	Stores that want chat, social and email in one place, and AI that resolves without a person	Teams that want email, chat and a help center, and pay by the person	Larger teams that need many channels, routing and reporting

What a team of four pays

Prices for four people answering about 300 emails a month, before tax and any add-ons:

Corresso: $75 a month, with 433 conversations included.
Gorgias Basic: $77 a month billed annually, or $90 without the annual discount, for 300 tickets, plus AI Agent's automated interactions if you use them.
Help Scout Standard: 4 × $25 = $100 a month as shown with annual billing; unlimited AI Drafts need Plus, 4 × $45 = $180.
Zendesk Support Team: 4 × $19 = $76 a month paid yearly; the Suite plans start at 4 × $55 = $220.

Per-person plans are cheaper for a very small team and get dearer as it grows; Corresso's price does not grow with the team, only with conversations past the 433 it includes. Count your own people and tickets before you choose.

In detail

Questions people ask

What is a cheaper alternative to Gorgias for a small Shopify store?: If you answer mainly email, Corresso is $75 a month for the whole team, with 433 conversations included and $0.20 for each one past that. Gorgias Basic is $77 a month billed annually ($90 without the annual discount) for 300 tickets, plus fees for AI Agent's automated interactions. If you need chat, social and an AI that resolves conversations on its own, Gorgias does more.
Which helpdesk doesn't charge per seat?: Corresso charges one price for the whole team ($75 a month, 433 conversations included). Gorgias charges by ticket rather than by seat. Help Scout and Zendesk charge per user or per agent.
Which of these lets AI answer customers without a person?: Gorgias AI Agent, Help Scout AI Answers and Zendesk's AI agents can all resolve conversations without a person. Corresso can't, by design: it drafts every reply and a person sends it.

Let the next email arrive with its first draft done.

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