The law for online stores
What EU, UK and US rules say a store's reply must respect, quoted from the official pages, with the date they were read.
The law for online stores
EU right of withdrawal for online stores: the 14-day rules
Customers in the EU can withdraw from an online purchase within 14 days of delivery without giving a reason. The rules from Directive 2011/83/EU on...
· 9 min read
The law for online stores
EU withdrawal button: what Article 11a requires of a store
Article 11a of the Consumer Rights Directive, inserted by Directive (EU) 2023/2673, requires an online withdrawal function with fixed wording and...
· 9 min read
The law for online stores
The FTC 30-day shipping rule for online stores
What the FTC's 30-day rule asks of a small online store selling to US customers: the shipping time you may promise, when the clock starts, what...
· 9 min read
The law for online stores
Consumer Rights Act refund after 30 days: UK online rules
UK online customers have two separate rights: 14 days to cancel for any reason under the Consumer Contracts Regulations 2013, and 30 days to reject...
· 9 min read
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