AI in customer support
Using AI on customer email without letting it make promises for you: what works, what goes wrong, and what to ask a vendor.
AI in customer support
AI hallucinations in customer service: real cases
Three documented cases of AI giving customers rules that didn't exist, what each one cost, why language models fill gaps with confident inventions,...
· 7 min read
AI in customer support
Using ChatGPT to answer customer emails safely
ChatGPT can word a customer reply well, but it doesn't know your orders or your policy, and what you paste leaves your inbox. Here is what it's...
· 7 min read
AI in customer support
Prompt injection in customer email: how it works
Anyone can email your support address, and an AI that reads the email reads their instructions too. What OWASP says about indirect prompt...
· 6 min read
Let the next email arrive with its first draft done.
Forward your support address today. 14 days free, then $75 a month. Cancel before day 15 and you pay nothing.
Start free trial